GUIDING YOU TO ANSWERS ABOUT FIRE ORIGIN, CAUSE, SAFETY, AND RISK

I used to be an investigator myself for a few years – so when I see good work I like to support and point it out. Keep up the prompt response time, open communication and good results, as your work speaks for itself!

Compass is a boutique firm with best in class tools and technology for the investigation needs and reports. We have worked with many vendors and external business partners over the years and for this loss. It was truly a breath of fresh air working with Compass during our time of need, as they jumped right in, rolled up their sleeves and made us feel like we were their only client. Compass Fire Investigations and Consulting is hands down best in class as it relates to every aspect of their work product and engagement.

My experiences with Investigator Heinen have always been positive and in some cases inspirational. Not only has he clearly demonstrated that he is a thorough and talented investigator, he has demonstrated that he possesses a passion, a calling, for this profession. With every response I have served with him, I have witnessed first-hand his willingness to go the extra mile and ensure that the “right things are done right.” Just the same, he has always shown the upmost respect for this office, has strived to make sure that I am completely satisfied with his work, and has always made sure that all of my questions, or concerns, have been fully addressed.

I want to take a moment to express how much I have enjoyed working with you on these claims. Your support has been incredible—truly the best I’ve seen. I will make sure my claim file notes reflect how invaluable you have been to us at State Farm. I look forward to continuing our collaboration once I return to South Carolina.

Investigator Heinen brings considerable knowledge, thoroughness and a sense of teamwork to bear on incident scenes. In my experience, he has always worked well with fire operations personnel. I have witnessed him exhibit both discretion and sympathy to citizens who suffered losses due to fire.

John’s technical knowledge in fire investigation is exceptional, and his ability to convey complex information in a clear and engaging manner sets him apart. His commitment to staying current with industry advancements and translating that knowledge into effective teaching strategies is commendable.